1. Information We Collect

To provide a seamless experience and enhance our services, we may collect the following types of personal information:

● Personal Details: This includes your name, email address, phone number, billing and shipping address, and any other contact details you provide while using our services.

● Order Information: We collect data related to your purchases, including the items ordered, payment method details (excluding sensitive payment information like card numbers), and transaction history.

● Device & Usage Information: To improve user experience, we track details such as your IP address, browser type, pages visited, duration of visits, and interactions on our website. This helps us understand how our platform is being used.

● Communication Information: Any messages, inquiries, or feedback you share with us through our website, emails, or customer support channels are recorded to address your concerns and enhance our services.

2. How We Use Your Information

We use the personal information collected for various essential purposes, including:

● Processing and fulfilling orders: Your information is used to manage orders, verify payments, arrange deliveries, and provide invoices.

● Customer support and service improvement: We use your data to respond to inquiries, offer assistance, and enhance our services based on user feedback.

● Enhancing user experience: By analyzing browsing behavior and preferences, we refine our website design, navigation, and overall functionality.

● Marketing and notifications: If you opt in, we may send promotional emails, special offers, order updates, or important notifications related to our services.

● Fraud prevention and security: To protect users and our platform, we implement security checks to detect and prevent fraudulent activities, unauthorized transactions, or security threats.

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information. However, in specific circumstances, your data may be shared with:

● Service Providers: We may share necessary details with third-party partners such as logistics providers, payment processors, and IT support teams to ensure smooth service delivery.

● Legal Authorities: If required by law, court order, or governmental request, we may disclose relevant data to comply with legal obligations.

● Business Transfers: In the event of a merger, acquisition, or company restructuring, your data may be transferred to the new business entity as part of operational continuity.

4. Data Protection & Security

We prioritize the security of your personal information by implementing industry-standard security measures. These include:

● Encryption protocols and secure servers to protect sensitive data during transactions.

● Access restrictions and authentication measures to prevent unauthorized use of personal accounts.

● Continuous monitoring and risk assessment to detect and mitigate potential security threats.

Despite these safeguards, users should be aware that data transmission over the internet cannot be guaranteed as completely secure. We encourage users to take precautions, such as using strong passwords and securing their account credentials, to prevent unauthorized access.

5. Your Rights & Choices

As a valued user, you have control over how your data is managed. You can:

● Access, update, or modify your personal information to ensure accuracy.

● Opt out of promotional communications by unsubscribing from marketing emails or adjusting your notification preferences.

● Request deletion of your personal data, subject to legal and contractual obligations that may require us to retain certain records.

To exercise these rights, please contact us at katheeravanfood@gmail.com 

6. Cookies & Tracking Technologies

To enhance your browsing experience, our website may use cookies and similar tracking technologies. These help us:

● Personalize content based on your preferences.

● Analyze website traffic and improve functionality.

● Provide relevant advertisements based on your browsing behavior.

Users can manage cookie preferences through their browser settings. Disabling cookies may affect certain website features.

7. Retention of Information

We retain your personal data only for as long as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes. Once data is no longer required, we securely delete or anonymize it to prevent unauthorized access.

8. Links to External Websites

Our platform may contain links to third-party websites or applications for additional information, services, or convenience. However, these external sites operate independently, and we do not control their privacy policies, security practices, or content. We encourage users to review the privacy policies of linked websites before sharing personal information.

9. Advertisements on Our Platform

We may collaborate with third-party advertising networks to display relevant ads when you visit our platform. These advertisers may:

● Use cookies and tracking tools to analyze your browsing behavior.

● Serve targeted advertisements based on interests without collecting personally identifiable information such as your name, address, or contact details.

Users can manage ad preferences by adjusting their browser settings or opting out of targeted ads through relevant platforms.

10. Your Consent

By accessing our platform and providing your personal information, you acknowledge and consent to:

● The collection, processing, and storage of your data as outlined in this Privacy Policy.

● The disclosure of your data to authorized service providers and business partners when necessary for service fulfillment.

● Receiving communications via SMS, instant messaging apps, phone calls, and emails from us and our affiliates, including marketing partners, technology providers, and business associates.

If you share personal information of others, you confirm that you have obtained their consent to do so in compliance with this Privacy Policy.

11. Privacy Policy Updates

We may periodically update this Privacy Policy to reflect changes in our data handling practices, regulatory requirements, or business operations. Users are encouraged to review this policy regularly. Significant changes will be communicated through:

● Updates posted on this page with a revision date.

● A notice on our platform informing users of the modification.

● Email notifications (when required by law or applicable regulations).

Continued use of our platform after such updates constitutes acceptance of the revised policy.

12. Contact Information

For any privacy-related inquiries, concerns, or requests, please reach out to us at:

Email: katheeravanfood@gmail.com 

We are committed to addressing your concerns and ensuring the protection of your personal information.